Frequently Asked Questions |
| WHY CHOOSE H2D? | Simple...H2D salon approved straighteners incorporate the very latest technology to guarantee fantastic results every time, all for an amazingly low price. In fact we are so confident that you will be delighted with results we offer a 14 day no quibble money back guarantee. |
| HOW DO H2D STRAIGHTENERS WORK? | We use only the highest quality Tourmaline plates, which ensures an even and stable heat distribution for maximum smoothness and straightness. New Micro-Porus technology locks in moisture and new Ionic field technology seals in essential oils, the negative ions also eliminate static for superb long lasting results. |
| HOW CAN YOU SUPPLY A QUALITY PRODUCT SO CHEAPLY? | Simply, we are the sole worldwide distributor for H2D and purchase direct from the licensed manufacturer. There are no middlemen, no salons and no expensive advertising campaigns. |
| HOW WILL MY STRAIGHTENERS BE DELIVERED? | By Royal Mail first class recorded delivery (signature required) |
| HOW MUCH IS DELIVERY. | Delivery is FREE. |
| HOW LONG SHOULD I EXPECT TO WAIT FOR DELIVERY? | We endeavor to dispatch orders placed before 12 noon Monday to Friday the same day, therefore most orders should be received next day (not guaranteed) |
| WHAT IF I AM NOT IN WHEN YOU TRY TO DELIVER? | If you order goods to be delivered to an address, it is your responsibility to ensure that the goods can be accepted at that address. All delivery's are made between 9am and 5pm Monday - Saturday. We recommend that customers should have goods delivered to a work address where applicable. All orders require a signature on delivery. If there is no one available to sign for the goods, a card will be left enabling you to arrange another delivery date. If goods are returned to us by Royal Mail as uncollected we will refund the total amount charged if required less £10 (administration and restocking charge). If you require the goods posting out again, a delivery charge will be incurred. |
| I'M WORRIED ABOUT SPAM, HOW ARE MY PERSONAL DETAILS PROTECTED? | We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
We do not pass on your details to any third parties. We do not send random unsolicited marketing emails (Spam). |
| HOW DO I PAY? | We accept Paypal, Mastercard, Visa, Switch, Solo, American Express, Maestro and Electron. |
| I WANT TO PAY BY CREDIT CARD, IS MY ONLINE TRANSACTION SECURE? | For your security and peace of mind this site uses, Java based 128-bit encryption to keep your information secure. You can purchase online with the confidence and knowledge that our credit card security system is high street bank approved. We use Protx and Nat West Streamline to ensure maximum security on all transactions. |
| WHAT SORT OF GUARANTEE DO MY GOODS COME WITH? | - Your hair straightener is guaranteed for two years from the date of purchase.
- If your hair straightening iron is found to be defective in materials or workmanship within three months of purchase it will be replaced, if found to be defective in materials or workmanship within 24 months of purchase it will be repaired.
- The defective iron must be returned with its original packaging along with the proof of purchase and completed warranty card to the original place of purchase.
- This warranty does not apply to irons showing signs of abuse, damage, or to parts which are not, in our judgement, faulty. Nor does it apply to irons, which have been tampered with, or repaired by anyone other than the manufacturer, or its authorized agent.
- This warranty does not cover damage caused by normal wear and tear including chips, scratches, abrasions, discolouring or fading, use of improper voltage and current, misuse, abuse, negligence, disassembly and dropping.
We would respectfully request that you always retain your receipt or despatch note as proof of purchase for any warranty claim. We regret that no warranty claim can be considered without proof of purchase. |
| WHAT HAPPENS IF I NEED TO RETURN THE GOODS? | H2D Ltd offer a full refund if goods are faulty or simply not to the customers satisfaction, this guarantee is valid for 14 days from receipt of goods. Goods must be in their original packaging and unused. Please note shipping costs are not refunded. Any faults developed after this period are covered by the manufacturers guarantee period. Please note you must supply proof of purchase. As per normal high street shopping conditions in all events the cost to return the goods is the responsibility of the customer. This does not affect your statutory rights.
Returns Address:
H2D Ltd
Frost House,
Woodhouse Green,
Thurcroft,
Rotherham,
S66 9AN |
| WHAT HAPPENS IF THERE IS A MISTAKE? | H2D's entire obligation in the event of defective goods, damaged goods, failure to deliver goods, incorrect quantities or incorrect goods shipped will be to either, (a) Offer a full refund to the value of the goods or (b) Offer replacement for any goods of incorrect quantity, defective or damaged. Under no circumstances will H2D be liable for any consequential, direct or indirect loss arising from any such occurrence stated above. The total liability of H2D in any event shall not exceed the amount paid by you for the goods. |
| OTHER INFORMATION (GOVERNING LAW) | In purchasing goods on this site you acknowledge that the contract between H2D and yourself is governed by and interpreted by English Law and that English courts will have jurisdiction in resolving disputes. |
Please note hat in an effort to improve products all manufacturers continually change or vary slightly the colours of materials, paints, plastic coatings etc. As such the images and descriptions on this site are given as a guide and you may find some products differing slightly to the pictures shown. Please note these terms & conditions may be changed at tany time without notice. Please refer to this page for updates. |
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